Warranty

RollerFeeder’s Squirrel-Proof Solution models RF2 “Cardinal” 2013-16 models with Steel Hoppers are guaranteed squirrel proof effective and covers adult size Gray Squirrels, Fox Squirrels, Black Squirrels, or other squirrels similar in size to adult size gray squirrels. If you have a grey squirrel (one squirrel at a time) that can outwit our solution (eat directly from feeder seed trays with its mouth, at will, and ongoing) within 1 year, we will refund your total original product purchase price and you may keep the RollerFeeder. Clear close-up video proof needs to be submitted clearly showing the squirrel eating from the seed trays with their mouth, and any built-in feeder counter measures we provide need to be implemented with up close video. The video needs to be taken at the seed tray side of the feeder not from the side that could hide rigging and food stuffing. A squirrel jumping on the feeder knocking a few seeds loose, hanging or crawling on the feeder, sticking their nose through the wire grid, swiping at it knocking a few seeds loose, paw grabbing, or pilfering a few seeds caught in the housing roof edges or sides does not qualify as defeating the feeder – squirrels perform this activity with all feeders if they cannot eat with their mouth. To prevent warranty fraud (by rigging or using damaged product), clear close-up video evidence the squirrel is casually eating from the seed trays with their mouth and emptying the feeder needs to be provided. No long distance blurry/shaky/unclear or sideward videos will be accepted. The feeder needs to be in full working condition, undamaged, and not rigged in any way.